SCHEDULE
To make the content as digestible as possible, we will release videos periodically over the course of the first two days of the summit. On Day 3, all content will be accessible for viewing on-demand.
Day 1
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How Australian Consumers are Paying – Insights from PayPal’s 2021 Ecommerce Report. | |
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Building Communities with Yotpo. |
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Responsible Marketing: Key to Customer-Centric Commerce. |
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Delivering Unexpected Customer Experience in Unprecedented Times. |
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Fast and Matter Design & Digital Dive into Headless Commerce. |
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Steps to a High-Performing Checkout. |
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Fulfilling Faster: Increasing Sales Through Shipping & Fulfilment. |
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Driving Visibility - Online and In-store. |
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‘Omnichannel’ – it’s more than a Buzzword. |
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3 Ways Delivery Can Influence Customer Acquisition & Retention. |
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Create a Tech Stack that makes sense for your Business and your Customers. |
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The Tech Stack Fundamentals; Creating a Platform that works for your Business. |
Day 2
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The Customer Centricity Report ANZ. |
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How Exceptional is your Customer Support? | |
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How to Define the Perfect Audience for your Products. |
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Searchspring: CX Top Tips that Convert from Growing Retailers. | |
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Driving Engagement with Customer-Centric Reviews and Content. |
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The Cost of Happiness: How Convenience is Key to a Great Customer Experience. |
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5 Best Practices For Delivering a Customer-Centric Shipping And Fulfilment Experience | |
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When Owned Is All You Have. |
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The Invisible Cost of False Declines for Businesses. |
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Navigating the Rapids of Loyalty - How to Create Cult-Like Customer Retention. |
Day 3
All sessions available on-demand.
